Better Hotel Bureau offers guests and hotels a private, respectful way to talk things through—quietly, directly, and without the noise of the internet. We believe that when concerns are genuine, they are almost always easier to resolve calmly and face-to-face, rather than under public pressure. 

We warmly encourage both travelers and hotel teams to try this path first. Public complaint posts can create real financial strain for hotels and can deeply discourage the very staff who are trying to help. At the same time, not every complaint is fair or accurate, which can make it hard for employees to know what to trust.